Retail GazetteBusiness & Tech• 4 min read

McDonald’s head of technology on why Ready on Arrival is a customer experience story

Published 26 August 2026, 8:31am

McDonald’s is nominated for Digital Initiative of the Year at this year’s RG Excellence Awards. The fast food giant’s head of technology deployment and testing Courtney Barnett explains how its Ready on Arrival offering is cutting wait times; easing pressure on restaurants; and…

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