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Money MarketingBusiness & Tech• 1 min read

Alistair Cunningham: When disengagement is the answer for clients

Alistair Cunningham: When disengagement is the answer for clients

Advice firms like retention rates. We use them as evidence that clients value what we do, and broadly that is fair. A business that regularly loses clients probably has a problem. It does not follow that keeping everyone is evidence of excellence. I can think

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