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Retail GazetteBusiness & Tech• 5 min read

The returns paradox: 73% of shoppers support stricter policies but 32% admit to wardrobing

The returns paradox: 73% of shoppers support stricter policies but 32% admit to wardrobing

Free returns helped power ecommerce growth, but rising fraud and policy abuse are forcing retailers to rethink the bargain. The answer may lie in targeted, data-led controls rather than blanket restrictions, according to a new report.

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