The GuardianUK News & Comment• 1 min read

Sainsbury’s store pauses AI scanning after false shoplifting accusation

Published 17 August 2026, 2:21pm

Supermarket chain says ‘human error’, not its Facewatch technology, to blame for ejecting a customer Sainsbury’s has paused the use of AI face scanning in one of its stores after a customer was wrongly identified as a shoplifter and ejected from the shop.

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