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Retail GazetteBusiness & Tech• 5 min read

John Lewis head of retail media: “It’s vital that anything we do builds on trust with customers”

John Lewis head of retail media: “It’s vital that anything we do builds on trust with customers”

Tom Langley, head of retail media for the John Lewis Partnership, says the next phase of growth will depend on retailers proving they can deliver measurable value for brands without compromising the customer trust that underpins their businesses.

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