Retail GazetteBusiness & Tech• 2 min read

Amazon blocks Meta’s new AI shopping agent from its website

Published 22 September 2026, 8:35am

Amazon has blocked Meta’s new AI assistant Muse from shopping on its website on behalf of customers. Shoppers attempting to use Muse on Amazon began encountering a message on Sunday stating that continued access by an “unauthorised AI agent” breached the company’s conditions of…

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Amazon blocks Meta’s new AI shopping agent from its website

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